Everything merchants ask before switching to their own platform
Clear answers, grouped topics, and a cleaner support path when your team needs context quickly.
Umum
What is Shopindy?+
Shopindy is an all-in-one commerce platform built for Indonesian MSMEs. You can create an online store, manage products, accept local payments, and manage orders in one place.
Do I need technical skills to start?+
No. Shopindy is designed so anyone can open a store in minutes. No code, no hosting, everything is handled.
How long does store setup take?+
Most merchants go live within 5-15 minutes after signing up. Our onboarding team can help if you need extra guidance.
Pembayaran
Which payment methods are supported?+
QRIS, bank transfers from major banks, e-wallets like GoPay, OVO, DANA, ShopeePay, credit/debit cards, and virtual accounts.
What transaction fees are charged?+
Transaction fees follow local payment gateway rates, usually 0.7% for QRIS and 2.9% for credit cards. Shopindy does not add extra fees.
When are funds settled to my account?+
Funds are settled automatically to your account based on the payment gateway schedule, usually within one to two business days.
Pengiriman
Does Shopindy integrate with couriers?+
Yes. We integrate directly with JNE, J&T, SiCepat, AnterAja, Pos Indonesia, and instant couriers such as GoSend and GrabExpress.
How is shipping calculated?+
Shipping is calculated automatically from the store origin, customer destination, and product weight, using official courier rates.
Can I use my own courier?+
Yes. You can add manual shipping options or your preferred local courier in settings.
Tema & Toko
Can I customize my store design?+
Yes. Choose from our theme collection, then customize colors, logo, banners, and layout without code. For advanced customization, themes support custom CSS.
Can I use my own domain?+
Yes. You can connect a custom domain such as .com or .id on the Intro and Standard plans.
Will my store be mobile-friendly?+
All Shopindy themes are responsive and optimized for mobile-first customers in Indonesia.
Akun & Billing
How do I pay for my subscription?+
You can pay by bank transfer, credit card, e-wallet, or virtual account. Prepay plans include discounts up to 25%.
Can I cancel anytime?+
Yes. There are no long-term contracts. You can stop your subscription anytime from the billing page.
Are refunds available?+
For prepaid billing, we provide pro-rated refunds based on the remaining subscription period.
Integrasi
Can Shopindy connect to marketplaces?+
Yes. Stock and order sync integrations are available for Tokopedia, Shopee, TikTok Shop, and Lazada.
Is there an API for developers?+
A public REST API is available on the Standard plan for custom integrations with your ERP, CRM, or internal systems.
Can it connect with WhatsApp?+
Yes. Order notifications via WhatsApp and WhatsApp chat buttons on the storefront are available natively.