Apa yang bisa kami bantu?
Jawaban cepat untuk pertanyaan paling sering ditanyakan oleh merchant Shopindy.
What is Shopindy?Umum
Shopindy is an all-in-one commerce platform built for Indonesian MSMEs. You can create an online store, manage products, accept local payments, and manage orders in one place.
Do I need technical skills to start?Umum
No. Shopindy is designed so anyone can open a store in minutes. No code, no hosting, everything is handled.
How long does store setup take?Umum
Most merchants go live within 5-15 minutes after signing up. Our onboarding team can help if you need extra guidance.
Which payment methods are supported?Pembayaran
QRIS, bank transfers from major banks, e-wallets like GoPay, OVO, DANA, ShopeePay, credit/debit cards, and virtual accounts.
What transaction fees are charged?Pembayaran
Transaction fees follow local payment gateway rates, usually 0.7% for QRIS and 2.9% for credit cards. Shopindy does not add extra fees.
When are funds settled to my account?Pembayaran
Funds are settled automatically to your account based on the payment gateway schedule, usually within one to two business days.
Does Shopindy integrate with couriers?Pengiriman
Yes. We integrate directly with JNE, J&T, SiCepat, AnterAja, Pos Indonesia, and instant couriers such as GoSend and GrabExpress.
How is shipping calculated?Pengiriman
Shipping is calculated automatically from the store origin, customer destination, and product weight, using official courier rates.
Can I use my own courier?Pengiriman
Yes. You can add manual shipping options or your preferred local courier in settings.
Can I customize my store design?Tema & Toko
Yes. Choose from our theme collection, then customize colors, logo, banners, and layout without code. For advanced customization, themes support custom CSS.
Can I use my own domain?Tema & Toko
Yes. You can connect a custom domain such as .com or .id on the Intro and Standard plans.
Will my store be mobile-friendly?Tema & Toko
All Shopindy themes are responsive and optimized for mobile-first customers in Indonesia.
How do I pay for my subscription?Akun & Billing
You can pay by bank transfer, credit card, e-wallet, or virtual account. Prepay plans include discounts up to 25%.
Can I cancel anytime?Akun & Billing
Yes. There are no long-term contracts. You can stop your subscription anytime from the billing page.
Are refunds available?Akun & Billing
For prepaid billing, we provide pro-rated refunds based on the remaining subscription period.
Can Shopindy connect to marketplaces?Integrasi
Yes. Stock and order sync integrations are available for Tokopedia, Shopee, TikTok Shop, and Lazada.